Report a missed bin collection

Food waste collections started in Eastbourne this week - If your food waste bin has been missed, please leave this out for collection the next day. If not collected by 11am the day after your collection was due, please report this as a missed bin using the below form. 

Before you start

• Our collection crews log all bins that have and have not been placed on your property boundary by 6am on collection days. Only bins put out by 6am and not emptied by our waste teams by 2pm can be reported as a missed collection below. This applies to both Lewes district and Eastbourne.
• Please remember, food waste collections take place in Lewes district on the same day as refuse and recycling collections, by a different crew at a different time of day.

I didn't put my bin out for collection. What can I do?

• We can't return to an address if the bin or container wasn't put out, even if it was a mistake. We will collect on your next collection date
• If you can't wait until your next collection, you can take uncollected household waste to your local household waste recycling site
• If you are struggling to get your bin out due to illness, injury or other difficulties, you can request an assisted collection service

Reporting a missed collection to us online

• You must tell us about a missed collection on the same day, or the day after the collection was missed. If you report it after this time, your rubbish will be cleared on  your next collection round
•  After reporting a missed bin, you can track the report's status online at any time
• If you are reporting a missed sharps collection, you need to request a new ad-hoc collection time instead

Data Protection

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