Online services for landlords
Information for landlords about how to access housing benefit schedules and letters.
If you were already registered on our previous Landlord Portal, you will need to register again.
As this is a new system, you can use the same email address as before.
The new system requires one person to be the lead account holder. The lead can then set up accounts for other people who need access to your landlord schedules and letters.
Our benefits team need to set up the lead account before you can access it. Please complete the following form to give them details of who is going to be the lead user.
Once you have been registered for access to the new Landlord Portal, you will receive 2 emails titled 'Citizen Access Landlords at Lewes Eastbourne Councils'.
The first email will give you a link to the portal to be used on your first time accessing it. It will also give you the initial part of your login details, your username.
The second email will give you your password, to complete your login details.
Sign In to your Account
Once you have been re-registered by the benefits team and have received your login details you can sign in.
Information about the Landlord Portal
The landlord portal allows landlords and agents to view details of all awards of Housing Benefit where payment is made direct to the landlord or agent.
It provides payment and claim entitlement details for individual claims (including downloadable entitlement notifications), a facility to download all payments on a payment schedule, and a facility to report changes in your tenant's circumstances.
The available functionality is summarised below:
- View Payments
- Search and Check for payments made
- View the payment transactions included in the overall payment for the claim(s) searched for
- Link from each transaction to the associated claim details page for that particular claim
- Export payment information for import into landlord databases
- View Claims
- Search for one or many claims
- Details of the current weekly Housing Benefit entitlement
- Current claim status, including whether claim is live or suspended (including reason for suspension)
- Details of payments made, including any recovery for overpayments
- Ability to notify the council of any changes in your tenants circumstances which may affect their claim
- View/Extract Notification Letters
- Get in touch
- Tell us about changes to your tenant's circumstances
- Load documents to evidence changes
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