CFRT Advisor Licensing FTC

Salary: £25,576 to £26,827

Hours: 37 hours per week

Location: Eastbourne Borough and Lewes District Councils

Contract: 12 month fixed term

DBS: Basic

Closing Date: 11/04/2025 at 12:00

Interviews: TBC

We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services Team who work closely with businesses to deliver our Licensing service across Lewes District Council and Eastbourne Borough Council areas. 

As an Advisor you will:

• Provide customer focused advice on a range of Licensing issues.
• Interact with customers across multiple channels, face to face, phone, letter, email, via customer portal, self-service channels, and a range of social media channels.
• Effectively handle cases in conjunction with Specialist Advisors
• Process a range of applications and permissions.
• Provide support to a team of Specialists in managing databases taking responsibility for the quality of data on our IDOX system, taking responsibility for updating the system and the customer.
• Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
• Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
• Actively develop and maintain a good working knowledge of the councils processes and procedures

The successful candidate will be a strong team player with unflagging enthusiasm and genuine commitment to delivering excellent customer service with focus on fulfilling the Council's aims and objectives. They will also be customer focused, adaptable and have the ability to work with minimal supervision.

How to apply

Apply online

Please note, we do not accept CVs submitted without a fully completed online application form.

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