Council Tax arrears messaging service
We are proactively contacting customers to prevent further action being taken towards the recovery of outstanding balances due to Council Tax arrears. You'll receive a text if we hold these contact details for you.
Are the communications genuine?
The communications you will receive are genuine and will include details on how you can make a payment. If you want to set up a payment arrangement, the communications will provide details and links to our online payment portal and automated payment line.
What about if you have doubts about the message you have received?
If you are in any doubt that the message you have received is genuine, you can contact us on 01323 415244 where one of our advisors will be happy to assist you.
Our office opening hours are Monday to Friday 8.30am to 5pm excluding bank holidays.
What about if I need some advice about a message I have received?
Alternatively, you can visit Help with money and debt which details organisations that can assist you.
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