Lewes corporate plan

Providing excellent customer service and focusing on resolving questions and problems first time is central to how this council operates. We will continue to ensure that our services meet our residents' needs and strive to deliver consistently high quality and responsive services.

Key areas

We will:

• Continually improve the quality of customer experience by offering a wider range of access routes to our services, including more on-line and self-service options to allow 24/7 access, alongside face to face and phone options.
• Improve our face to face and telephone services which support those in need, working in collaboration with others such as town councils and Citizens Advice in key locations across the district.
• Identify and address inequality in our communities in order to promote fairness, equitable services and a commitment to uphold these principles throughout our work.
• Maximise use of technology to be able to identify and target those in most need, to ensure they get access to the support services to which they are entitled.
• Get our communication and engagement right through regular information sharing and consultation.
• Respect our communities and engage meaningfully with local people to nurture strong relations.
• Continue to embed a culture of continuous improvement, where we constantly re-evaluate our quality of service.
• Support local communities in maintaining up to date Neighbourhood Plans

4 year goals:

• Delivery of consistently high customer service standards
• Listening and responding to the needs of local residents through good quality consultation and engagement
• Providing a range of ways to get in touch that meet different residents' needs, particularly those with disabilities or experiencing disadvantage
• Increased proactive and responsive neighbourhood and partnership services