Eastbourne Corporate Plan
High quality, responsive services
Putting our customers and local communities first. Providing excellent customer service and focusing on resolving questions and problems first time is central to how this council operates.
We will continue to ensure that our services meet our residents' needs and strive to deliver consistently high quality and responsive services.
Our key areas of focus will be:
- Improve the quality of customer experience by offering a wider range of access routes to our services, including more on-line and self-service options to allow 24/7 access.
- Alongside this, ensuring more personalised support, including phone options, are always available for those that need additional assistance from us.
- Identify and address inequality in our communities in order to promote fairness, equitable services and a commitment to uphold these principles throughout our work.
- Get our communication and engagement right through regular information sharing and consultation.
- Continue to embed a culture of continuous improvement, where we constantly re-evaluate our quality of service, finding new and innovative ways to use new technology to make our services better for customers.
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