Tenant Involvement Manager
Salary: £29,563 - £37,938
Hours: 37 hours per week
Location: Eastbourne Borough and Lewes District Councils
Contract: Permanent
Working Pattern: Hybrid
DBS Check: Enhanced
Closing Date: 27/01/2025 at 12:00
Base: This position is home-based but you will be required to work from other Lewes District and Eastbourne Borough Council Offices subject to the needs of the role.
It is an exciting time to join the team as we work within our new governance arrangements in the light of the new social housing regulatory expectations and changes in housing service delivery in Eastbourne. Working within the Customer Experience Team you will work across all of Homes First to embed a diverse and inclusive approach to tenant engagement, delivering excellent insight and putting our tenants at the centre of service developments and improvements, ensuring that local voices are heard.
You will play a key role in supporting the development and delivery of the Tenant Involvement strategy, engaging with local communities to generate interest and promote engagement opportunities across Lewes and Eastbourne.
You will work collaboratively within the wider Customer Experience team (comprising data management, complaints and tenant involvement) on joint projects to review wider customer feedback and working with residents to make and monitor delivery of service recommendations.
Someone with a 'can do' approach to:
- encouraging residents to 'get involved'
- developing innovative engagement opportunities gathering first hand feedback from tenants particularly from those 'voices' that we do not regularly hear from
- capturing insight from a range of sources e.g. complaints / surveys and feeding it back into service improvement plans
- using a variety of channels to promote and communicate with tenants
Someone who can demonstrate
- an ability to communicate effectively, (face to face, written and telephone) with customers, colleagues, council officers and external agencies
- an ability to deal with a diverse range of tenants
- an ability to actively listen to gather information to support and develop service improvements
- confidence and flexibility with the ability to work on own initiative
- being Customer focused
- an ability to use IT systems to gather, store and process information
- an ability to work with teams across an organisation to improve services
There will be a requirement to work across Lewes and Eastbourne and for some occasional evening and weekend working.
How to apply
Please note, we do not accept CVs submitted without a fully completed online application form.
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