Tenant Involvement Officer

Salary: £25,576 to £32,106 (pro rata)

Hours:  24 hours per week

Location: Eastbourne Borough and Lewes District Councils

Contract: Fixed Term until March 2026

DBS Check: Required

Closing Date: 06/01/2025 at 12:00

Interviews: Week commencing 13/01/2025

Base: This position is home-based but you will be required to work from other Lewes District and Eastbourne Borough Council Offices subject to the needs of the role.

It is an exciting time to join the team as we review our governance arrangements in the light of the new social housing regulatory expectations and changes in housing service delivery in Eastbourne. Working within the Customer Experience Team you will work across all of Homes First with tenants' staff and community stakeholders to support our tenant engagement strategy.

You will work collaboratively within the wider Customer Experience team (comprising data management, complaints and tenant involvement) on joint projects to review wider customer feedback and working with residents to make and monitor delivery of service recommendations.

We are looking for someone with a 'can do' approach to

• Support and develop our communications with tenants and staff across all our social media platforms.
• Coordinate and develop key publications for tenants - newsletters / reports
• Develop publicity campaign to recruit and support growing tenant engagement
• Coordinate tenant and community events
• an ability to work with teams across an organisation to improve services

Someone who can demonstrate

• being Customer focused
• having used social media effectively to publicise / promote information
• ability to work on own initiative with an eye for detail and presentation skills
• an ability to communicate effectively, (face to face, written and telephone) with customers, colleagues, council officers and external agencies
• consideration of diverse communication needs
• an ability to use IT systems to gather, store and process information.

There will be a requirement to work across Lewes and Eastbourne and for some occasional evening and weekend working.  

How to apply

Apply online

Please note, we do not accept CVs submitted without a fully completed online application form.

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